Return & Exchanges

At La Grace, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.

Return Policy

• You may return any unused and unopened item within 30 days of receiving your order.
• To initiate a return, please contact our customer service team at info@lagrace.com.
• We will provide you with a return shipping label and instructions.
• Once we receive your returned item, we will process your refund within 7 business days.
• The original shipping cost is non-refundable, unless the return is due to our error.

Exchange Policy

• You may exchange any unused and unopened item within 30 days of receiving your order.
• To initiate an exchange, please contact our customer service team at info@lagrace.com.
• We will provide you with a return shipping label and instructions.
• Once we receive your returned item, we will process your exchange and ship the new item within 7 business days.
• You will be responsible for the return shipping cost, unless the exchange is due to our error.

Exceptions

• Items that are personalized or custom-made are not eligible for return or exchange.
• Items that are damaged or used are not eligible for return or exchange.

If you have any questions about our return and exchange policy, please don't hesitate to contact us.