Frequently Asked Questions
We've compiled a list of frequently asked questions to help you find the information you need. If you have any further questions, please don't hesitate to contact our customer service team.
Shipping
How much does shipping cost?
Shipping costs vary depending on your location and the total value of your order. You can calculate the shipping cost for your order before checkout.
How long does shipping take?
Shipping times vary depending on your location. You can find estimated delivery times for your order during checkout.
Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation email.
Returns & Exchanges
What is your return policy?
You can return any unused and unopened item within 30 days of receiving your order. Please contact our customer service team for return instructions.
What is your exchange policy?
You can exchange any unused and unopened item within 30 days of receiving your order. Please contact our customer service team for exchange instructions.
Orders
How do I place an order?
You can place an order online by adding items to your cart and proceeding to checkout.
Can I modify or cancel my order?
You can modify or cancel your order if it has not yet been shipped. Please contact our customer service team as soon as possible.
Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and online payment methods.
Is my payment information secure?
Yes, your payment information is secure. We use industry-standard encryption technology to protect your data.
Other
How do I contact customer service?
You can contact our customer service team by email at info@lagrace.com.